ABOUT US

About Our Company

GFS is Global Function Services with a vision to take your business to the highest level of competitive advantage. Our passion is to satisfy you by going beyond the satisfaction of your customers. It’s a fact – people working at GFS ranked at the top in the industry. Your callers/customers will hear the difference! Our clear, crisp enunciation gives us the edge in meeting your needs more professionally. We developed a customer-centric enterprise that ensures us to meet the service levels and to outperform our client’s best operations by giving a high level of performance.

GFS has pioneered a number of quality, employee and customer-related initiatives. Our dedication and focus on the satisfaction of your customers have been endorsed through a number of certifications, awards and citations.

About Our Call Center

Professionals

Our agents are highly trained professionals who are fully aware about the norms of communicating and generating leads.

Flexible

Our agents are highly trained professionals who are fully aware about the norms of communicating and generating leads.

Reliable

Our agents are highly trained professionals who are fully aware about the norms of communicating and generating leads.

Affordable

Our agents are highly trained professionals who are fully aware about the norms of communicating and generating leads.

Competent

Our agents are highly trained professionals who are fully aware about the norms of communicating and generating leads.

Responsive

Our agents are highly trained professionals who are fully aware about the norms of communicating and generating leads.

Infrastructure

Global Function Services Customer’s state-of-the-art call centers support the effective delivery of services. The infrastructure backbone is built on high-speed, redundant, reliable voice and data networks that ride on best-in-class technologies. Global Function Services have highly skilled technical support teams ensure that the infrastructure is available round the clock. These call centers can support diverse operations and can be scaled up quickly to meet customer’s increasing business needs. Global Function Services leverages strong relationships with leading technology vendors to access and acquire the latest technologies.

A snapshot of the Global Function Services Customer call center information

Latest technologies,

  • world-class Information Technology management and control processes.
  • Office in US, CANADA and Pakistan
  • Proven integrated voice coding and compression technology (fiber optic)
  • Comprehensive physical security and data security to ensure that all customer processes, data and services are secure and protected at all times.
  • Comprehensive business continuity measures that cover prevention, preparedness, response and recovery.
  • The Business Continuity and Disaster recovery plan covers people, IT, physical site, data recovery and back up, and risk management.
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CUSTOMERS

Our Methodologies

Your relationship with Global Function Services is underscored by our commitment to deliver more for less. We meet this commitment by embracing operational excellence across all facets of the business. The four pillars of our drive towards operational excellence are people, processes, infrastructure and a choice of engagement models. They help to design flexible solutions that address your business, technical and people issues systematically – enabling your organization to transcend the traditional cost focus and experience value across the customer lifecycle.

Quality Assurance

COPC, A US-based international standard implementation team ensures GFS to be a leading BPO Company by proving our potential businesses. We comprehend the essential and distinguished work factors that deliver success, which we incorporate in our work fashion to serve as an extended enterprise for global clients. Quality is headed by the Quality Manager and assisted by Auditors and Quality Champions. Our key elements of Quality encompasses constant endeavor to exceed customer expectations., as an employee, we incorporate fair and impartial performance appraisal system, as an Investor complete transparency in operations.